SHIPPING COSTS and RETURN POLICY:
Purchase price / shipping charge
$ 1.00 -- $ 99.99................ fee: $10.00
$100.00 -- $ 250.00 .......... fee: $15.00
$250.00 -- $ 500.00 .......... fee: $ 30.00
$500.00 -- $1,000.00 ........ fee: $ 60.00
$1,000.00+ ....................... fee: $ 80.00
Any GOLF CART order, must be picked up at our location, or can be delivered locally.
If you'd like to order a cart, please call for delivery options and costs.
Parts orders can be shipped with appropriate charges as above.
- ›All items require a Return Authorization Number (Provided by a Customer Service Representative) and must be in like-new condition in their original packaging for the return process to be completed. Customer pays return shipping costs.
- ›RMA number is valid for 30 days from date of issuance. Your return package must be received at our facility by the expiration date listed.
- ›Special Order items may only be returned in the case of a manufacturer's defect. For assistance and warranty information, please contact our Customer Service Team at 1-716-675-4653.
- ›No return on electrical & electronic items. Please be sure you are confident in your part order prior to placing it, when your parts are electrical-related.
- ›GOLF CAR CITY, LLC is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
How To Return an Item
- Please call our Customer Service Team at 1-716-675-4653 Monday - Thursday 9am to 5pm, Friday 9am - 3pm EST to request a Return Authorization Number.
- Securely pack the items to be returned, and clearly write the Return Authorization Number on the outside of the box. Parcels without an RMA number may be refused.
- Please ship the item back to the address provided by the Customer Service Representative. If you are returning an item due to shipping damage, a manufacturer's defect, or the item received is not what was ordered, you will be re-imbursed for shipping and a replacement part will be sent to you. For your protection, please use a shipping service that can be tracked such as registered USPS, Fedex or UPS. We cannot guarantee refunds for items sent via non-trackable means. We are unable to accept COD or freight-collect shipments.
- Once we have received and inspected your item, a refund or exchange (as requested) will be processed for all eligible returned items. Returned items must be in like-new condition and in their original packaging. We strive to process all returns within 5 business days, however during exceptionally busy periods this time-frame may increase slightly. Please allow for up to 14 business days for your return to be processed.